Customer Support Specialist (Italian speaking)
Ovoko is one of the fastest-growing e-commerce startups in Lithuania. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
About the role
You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
In this role, you will
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
What we're looking for
- Proficient written and spoken Italian and English language
- Familiarity with our industry is a huge plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Experience in customer support or a similar role
- Knowledge of others’ languages is also an advantage
What's in it for you
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Work from anywhere in the world for up to 30 days per year
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Top-notch hardware and software (MacOS or Windows to choose from)
- Flexible working hours with remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
