Customer Support Specialist
Ovoko is one of the fastest-growing e-commerce startups in Lithuania. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
About the role
You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
In this role, you will
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
What we're looking for
- Previous experience in a Customer Support role
- Understanding of cars and their parts would be an advantage
- Experience using help desk software and remote support tools would be an advantage
- Proficient spoken and written English language skills
- Excellent communication and problem-solving skills
- Knowledge of others’ languages is also an advantage
- Multi-tasking abilities
What's in it for you
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Work from anywhere in the world for up to 30 days per year
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Flexible working hours & remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
