CAREERS

Customer Support Specialist (German speaking)

Full time / Customer Support / Vilnius, Lithuania
Unicorn in the making: our story

Ovoko is the largest online marketplace dedicated to used car parts in Europe. We connect over 3000 professional sellers from 15 countries to tens of thousands of B2B and B2C customers alike. Our mission is to give parts a second life and change the way used car parts are purchased today. We build products that facilitate a circular economy in the automotive industry and our cross-border shipping solution is unmatched in the industry.

About the role

You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.

In this role, you will

  • Respond to customer queries via phone and emails in a timely and accurate manner
  • Identify customer needs and help our customers to use specific features
  • Update our internal databases with information about technical issues and useful discussions with our customers
  • Share feature requests and effective workarounds with other team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

What we're looking for

  • Proficient written and spoken German, English and Lithuanian language
  • Familiarity with our industry is a huge plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Experience in customer support or a similar role
  • Knowledge of others’ languages is also an advantage

Salary

The salary range for this position is 1700-2500€ (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
1700 2500
0 0
Perks and Benefits

Where Convenience Meets Productivity

Enjoy a workspace with best-in-class hardware and software, complimentary drinks and snacks, flexible working hours, and remote work opportunities. Our bright and spacious office features relaxation and entertainment zones, and furry friends are welcome! Plus, we have a private gym with shower and hygiene supplies right in our office. But that's not all – we also encourage flexibility, allowing you to work from anywhere for up to 30 days, giving you the freedom to break the routine and embrace new perspectives.

Culture - Our Unique Voice

At Ovoko, we've ignited a dynamic culture. We're not just a workplace - we're a tight-knit community that thrives on exciting gatherings and thrilling activities. Whether we're revving our engines at exhilarating rat races in the woods or diving into creative themed events, we're always up for a good time. But it's not all about adrenaline – we also believe in open communication. Every two weeks, we come together for All Hands sessions where top executives share updates and encourage dialogue, ensuring your voice is heard. Plus, don't miss our stylish Ovoko couture merchandise – a reflection of our unique culture.

Greener way to travel

Ovoko covers the cost of a monthly public transport ticket for all our employees. It's our way of promoting sustainable and stress-free commuting while you do your part for the environment

Invest in your future, on your terms

At Ovoko, we're committed to your continuous growth and learning. Dive into new knowledge with a generous personal development budget — equivalent to half your monthly salary! Use this to explore anything that sparks your professional curiosity, from compelling courses and workshops to world-renowned conferences. It's your journey - we're just here to support you.

Health Comes First

From day one, you'll receive private health insurance, providing easy access to health experts, routine check-ups, and medical treatment. At Ovoko, we believe that no one should work when they're unwell – it's that simple. That's why we offer two dedicated sick days per month, allowing you to prioritize your health or your family's well-being. If you or your little one is feeling under the weather, take the time to rest, recover, and return to work feeling your best. Your well-being is our priority, so relax and focus on getting better – we've got your back

Employee Stock Option Plan

The opportunity to be a company owner, take responsibility and gain value from the success of the business.

Join us on our mission to give millions of car parts a second life