CAREERS

Customer Support Team Lead

Full time / Customer Support / Vilnius, Lithuania
Unicorn in the making: our story

Ovoko is one of the fastest-growing e-commerce startups in Lithuania. We represent 3000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.

About the role

As a Customer Support Team Lead, you will be responsible for leading and managing a team of customer support specialists to ensure exceptional customer service and satisfaction. You will oversee day-to-day operations, provide guidance and coaching to team members, and collaborate with other departments to improve processes and enhance the overall customer experience.

In this role, you will

  • Lead and manage a team of customer support specialists, providing guidance and coaching as needed.
  • Ensure the team meets or exceeds customer service goals
  • Monitor and evaluate team performance, provide feedback for continuous improvement
  • Collaborate with other departments to enhance the customer experience
  • Identify areas for process improvement, streamline operations, and boost efficiency
  • Conduct regular team meetings to communicate goals, objectives, and updates, fostering a positive team culture
  • Participate in hiring and onboarding new team members
  • Maintain accurate records and reports of customer support activities.

What we're looking for

  • Experience in leading a team
  • Inspiring leadership that motivates teams to achieve goals
  • Demonstrated ability to solve problems and make decisions
  • Proficiency in using customer support software, ticketing systems, and other relevant tools
  • Knowledge of customer service principles and best practices
  • Ability to handle high-pressure situations and effectively manage customer escalations
  • A data-driven mindset, capable of analyzing customer support metrics
  • Fluency in written and spoken English language.

Salary

The salary range for this position is 2800-3400€ (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
2800 3400
0 0
Perks and Benefits

Where Convenience Meets Productivity

Enjoy a workspace with best-in-class hardware and software, complimentary drinks and snacks, flexible working hours, and remote work opportunities. Our bright and spacious office features relaxation and entertainment zones, and furry friends are welcome! Plus, we have a private gym with shower and hygiene supplies right in our office. But that's not all – we also encourage flexibility, allowing you to work from anywhere for up to 30 days, giving you the freedom to break the routine and embrace new perspectives.

Culture - Our Unique Voice

At Ovoko, we've ignited a dynamic culture. We're not just a workplace - we're a tight-knit community that thrives on exciting gatherings and thrilling activities. Whether we're revving our engines at exhilarating rat races in the woods or diving into creative themed events, we're always up for a good time. But it's not all about adrenaline – we also believe in open communication. Every two weeks, we come together for All Hands sessions where top executives share updates and encourage dialogue, ensuring your voice is heard. Plus, don't miss our stylish Ovoko couture merchandise – a reflection of our unique culture.

Greener way to travel

Ovoko covers the cost of a monthly public transport ticket for all our employees. It's our way of promoting sustainable and stress-free commuting while you do your part for the environment

Invest in your future, on your terms

At Ovoko, we're committed to your continuous growth and learning. Dive into new knowledge with a generous personal development budget — equivalent to half your monthly salary! Use this to explore anything that sparks your professional curiosity, from compelling courses and workshops to world-renowned conferences. It's your journey - we're just here to support you.

Health Comes First

From day one, you'll receive private health insurance, providing easy access to health experts, routine check-ups, and medical treatment. At Ovoko, we believe that no one should work when they're unwell – it's that simple. That's why we offer two dedicated sick days per month, allowing you to prioritize your health or your family's well-being. If you or your little one is feeling under the weather, take the time to rest, recover, and return to work feeling your best. Your well-being is our priority, so relax and focus on getting better – we've got your back

Employee Stock Option Plan

The opportunity to be a company owner, take responsibility and gain value from the success of the business.

Join us on our mission to give millions of car parts a second life